Questions people actually ask

No. The inspection and the photo report are free, and you keep the report whether or not you hire us. We will tell you when a roof does not need work — several of the reviews on our Google listing are from people we told to do nothing. What we will not do is quote a roof from a satellite image and call that an inspection.

We climb every roof we can safely walk. Satellite and aerial imagery is useful for measuring, but it cannot show granule loss, a bruised mat, a split boot, or a nail that backed out. We photograph each slope, mark what we find, and show you the pictures instead of asking you to take our word for it.

No deposit. You pay when the job is finished and you are satisfied with it. That is true for repairs and for full replacements. If an insurance claim is involved, Texas law also forbids any roofer from waiving or absorbing your deductible, so be careful with anyone who offers.

No. Finding the leak is free, and so is the written report with the photographs in it. What costs money is the repair, and you see the price for that before anybody starts. Most leaks turn out to be a flashing, a pipe boot or a nail rather than the roof, and we would rather tell you that than sell you a roof you do not need.

There are three honest outcomes of an inspection and only one of them is a new roof. The other two are "this needs a repair" and "this roof is fine, do nothing". You get the photographs either way, and you are free to hand them to another roofer.

Yes, and most people do. It is loud, and anything hanging on a wall directly under the deck is worth taking down for the day. If somebody in the house works nights or a baby naps in the afternoon, tell us before we schedule and we will work around it rather than apologise afterwards.

Most Central Texas homes take one to three days once the materials are on site. Weather is the variable nobody controls; a roof that is open at the end of a day is dried in before anybody leaves it, which is a rule rather than a preference.

A reason to look, not a conclusion. Hail falls in narrow, uneven paths — a street can be hit on one side and untouched on the other. The only way to know is for somebody to get on your roof.

No. We are a local company and our crews are the same people between storms. If someone appears on your porch hours after a hailstorm with an out-of-state plate and a contract already filled in, that is a different business model. Read any contract indoors, away from the person who handed it to you.

The phones are answered around the clock — that is what the 24/7 refers to, and it is not a voicemail promise dressed up. Crews work daylight hours and weather permitting. If water is coming into your house at two in the morning, ringing is still the right thing to do.