Report a commercial roof leak

What happens next?

1. A person calls you back. Not an automated acknowledgement. We will ask what you have already told us only where we need it more precisely — which unit or suite, what is under the water, and whether anything electrical is involved.
2. We agree access before anybody drives out. Roof access route, gate or alarm codes, whether an escort is required, the tenant or on-site contact, and your after-hours procedure. This is the step that most often decides whether the visit happens tonight or in the morning.
3. We stabilise first, diagnose second, and document both. The immediate job is stopping interior damage; the permanent repair needs a dry, clean surface and often has to wait for weather. You get dated photographs of what we found and what we did either way, and a plain answer about which one you have just had.

On timing: during storms we work through the calls in order of severity and we will give you a real time on the phone. Same business day during storm weeks, usually much sooner — we would rather tell you the truth about tonight than publish a promise the weather decides.

While you wait

Move what matters out from under the water, contain the drip, kill power to anything wet, and photograph the interior damage before you clean it up. Do not send anyone onto the roof in the rain. If you want to know what we will be looking for when we get there, how we trace a commercial leak explains it.